May 27, 2020

Dear Partners,

As markets we serve begin to ease restrictions, we want to communicate measures Dixie Plywood will be adjusting when we follow suit. Please keep in mind the timing around easing measures at our locations will be based on conditions specific to each market and therefore will vary. 

To be very clear, Dixie Plywood’s policy that employees STAY HOME if they have a fever, feel ill, or think they were exposed to someone who has the Covid-19 virus, remains firmly in place. 

Here are the measures we plan to adjust as markets we serve open up (again, timing will vary by market):

• We will begin to bring some employees back into the office. 
• We will allow some travel (essential for business – no overnight and no air).

When our sales people travel on essential business they are expected to follow these guidelines:

• They must call and schedule appointments in advance
• They must follow customer’s guidance for visitors. If it’s less restrictive than Dixie’s, they are expected to follow our guidance.
• No entertaining (no lunches, dinners, etc…) unless our sales person is bringing a meal.
• Continue Zero Contact initiatives at all times.
• They are expected to drive alone
• They are expected to wear face coverings, wash hands and practice social distancing as per CDC guidelines
• They are expected to frequently clean high use areas in their vehicle
• They aren’t allowed to make joint calls with vendors

We will continue to use the new procedures for Curbside Service with Will Call/Customer Pick Ups, Deliveries to Dixie customers, and Receiving Inbound Freight from Dixie Vendors (see below). We ask that you follow these procedures if you are coming to Dixie to pick up an order or to deliver merchandise we purchased.

Curbside Service for “Will Call/Customer Pick Ups” (please call and verify status of your order and local hours of operations if you are planning to pick up your order at Dixieply)

We are encouraging customers to place orders (and make payment if required) a minimum of 3 hours prior to arriving. This will allow us enough time to pull the order and expedite the entire process.

Customer Pickups/Will Calls: Upon arriving at the Dixie location, customers should stop at a designated “Will Call” area (it should be clearly marked by a sign). Once stopped we ask that you call the number listed on the sign and alert our team member of the order(s) number you are picking up. We are asking all customers to stay in their vehicles while we load the order(s). If payment has to be made, the customer should alert our team member and we will arrange for payment to be tendered at your vehicle. Once the order is loaded our team member will handwrite your name on the sales order and then exchange paperwork from a safe distance, if you want it. 

Deliveries to Dixie Customer Partners
Dixie drivers have been instructed to follow our customer’s procedures for unloading.  In the absence of signage or instructions upon arrival, our drivers are instructed to wait in the cab to be approached and not to enter a customer’s place of business without permission. During the entire process our Dixie team member is instructed to wear gloves, wear a mask if they exit the cab, not share pens and to maintain a 6’ or more separation.

Inbound Freight from Dixie Supply Partners
Upon arriving Drivers should see a sign instructing them to call a phone number. The Dixie team member who answers the call will instruct the driver on where to park to be unloaded.  Our team member will ask the driver to return to their cab after they have removed and secured the tarps and straps.  If proof of delivery is required, we ask that you take a picture of our driver and maintain a safe distance as per the CDC guidelines on Social Distancing. During the entire process our Dixie team member is instructed to wear gloves and a mask, not share pens, if they exit the cab and to maintain a 6′ or more separation.

Stay safe,
Mark Gentry and Danny Bachman 
Co-Chief Operating Officers